Questions STRAIGHT ANSWERS
Everything people ask before they start.
Is this a prepper thing?
No. It's a smoke-alarm thing. Emergency agencies in Canada and the US ask every household to be able to look after itself for roughly 72 hours after a major event. Bunkerise makes hitting that standard straightforward. No bunkers, no ideology, no decade of freeze-dried lasagna.
What exactly do I get when I buy a guide?
A beautifully designed PDF, delivered to your email and available for instant download the moment payment clears. Guides are yours forever: save them anywhere, and print the tear-sheets (we genuinely recommend printing; emergencies are famously bad for battery life).
How do kit pre-orders work?
You pay the pre-order price, we build the first run, you get tracking the moment it ships. Change your mind at any point before shipping and we refund you in full. One email, no forms, no questions.
Why should I trust your kit contents?
Because we publish the manifest. Every kit page lists exactly what's inside, the quantity, and the reason it's there. If an item wouldn't earn its place in our own closets, it doesn't ship in yours.
I live outside the Pacific Northwest. Is this useful?
Mostly yes. The 72-Hour Household Plan and the free checklist are region-neutral; the fundamentals of water, food, light, and communication don't change. The Cascadia and wildfire guides are region-specific by design; more regions are on the roadmap.
Are the guides a substitute for official guidance?
No, they're the friendly bridge to it. We align with public guidance from agencies like FEMA, the Government of Canada, and PreparedBC, and we cite them. In an actual emergency, instructions from local authorities always come first.
What's your refund policy on digital guides?
A 30-day happiness guarantee. If a guide didn't make you meaningfully more ready, reply to your receipt and we'll refund you. We'd rather lose a sale than have you own a PDF you resent.
What is the capsule?
A sealed 68 L cache packed to the Bunkerise manifest, stored in our hardened concrete facility between Gastown and Chinatown, Vancouver (Cache 001), rotated before contents expire, and handed back within 48 hours or same day by appointment. It complements the kit at home and never replaces it, because access after a major earthquake is not guaranteed. Full details, the 640-position ladder, and honest fine print live on the capsule page.
Why don't you publish the facility address?
Deliberately. The address is released to members after payment, with the appointment-only access protocol. The fewer people who know where a neighbourhood's supplies live, the better for everyone whose supplies live there.
When does the Restock Club start?
After the first kit run ships. It's a small subscription that automatically replaces the parts of your kit that expire (food, water treatment, batteries, first-aid consumables) so your kit stays true. Kit owners get first access.
Do you sell my email address?
Never. The list exists to send your downloads and roughly one genuinely useful email a month. Unsubscribe is one click, and it works the first time.